Advanced Features
Paid Support is packed with great features that make managing your paid calls easier.
Take a look below at all the features and click on the navagation tabs on the left to view more.
Music/Message On Hold
You’re able to upload your own web call buttons. The buttons are used to show callers your availability
status – whether you’re available, off duty or on a call.
PBX CompatibilityIf you use your own PBX to route calls, our seamless integration allows you to maintain your existing phone-
system configuration. Our service simply dials in and connects.
system configuration. Our service simply dials in and connects.
Mobile Access
Paid Support is compatible with all mobile devices that run a full browser. Our software is optimized for
iPhone, Palm Pre, Windows Mobile, Android, and current Blackberries.
PCI Compliant for Convenient Online StorageHow much time do you spend filing paperwork? With our software, you can store your documents online
and eliminate pink message pads. You can also manage your documents online at a glance. So you can
save an enormous amount of time, paper, and ink that would otherwise go into filing, printing, and manually
retrieving information.
and eliminate pink message pads. You can also manage your documents online at a glance. So you can
save an enormous amount of time, paper, and ink that would otherwise go into filing, printing, and manually
retrieving information.
Real-Time Reports Our online platform within your account includes a real-time Activity Monitor. It includes a Call Monitor that
allows you to view calls as they come in.
allows you to view calls as they come in.
Caller Information You’ll have access to information about your callers. For example, you’ll know where they’re calling from.
You’ll also have Caller ID to display a caller’s telephone number.
Note: This feature works in most countries. Since systems are incompatible, we make sure that each country has appropriate equipment. A modem can pass CLID information to a computer for purposes of call logging or blocking.
You’ll also have Caller ID to display a caller’s telephone number.
Note: This feature works in most countries. Since systems are incompatible, we make sure that each country has appropriate equipment. A modem can pass CLID information to a computer for purposes of call logging or blocking.
Flexible Call RatesYou have the flexibility to charge customers who call for support any way you like. You can charge them per
call, per minute or a combination of both. For example, you can charge $1.99 per minute after the first 5
minutes or $5.00 for the first minute and $2.99 after each additional minute. The details are up to you.
call, per minute or a combination of both. For example, you can charge $1.99 per minute after the first 5
minutes or $5.00 for the first minute and $2.99 after each additional minute. The details are up to you.
Easy Client Receipts Your customer service representatives can easily generate receipts for your callers, who can also obtain
receipts online. So your reps have more time to take calls and service customers.
receipts online. So your reps have more time to take calls and service customers.
Automatic BillingOnce you setup how you wish to bill for support calls, you'll enjoy automatic billing. You can set PER-MINUTE OR PER-CALL or a combination of both.
Uptime GuaranteeWe offer a 99.9% Uptime Guarantee
We recognize that your phone-based tech support needs to be up and running to generate sales. And we make our own income from your sales. So we’re extraordinarily diligent about uptime. In fact, our uptime guarantee specifies that your website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network, server, web server, and service uptime.
We recognize that your phone-based tech support needs to be up and running to generate sales. And we make our own income from your sales. So we’re extraordinarily diligent about uptime. In fact, our uptime guarantee specifies that your website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network, server, web server, and service uptime.
SecurityTo protect your information, Paid Support has built into its system the highest level of encryption available.
PaymentWe’ve made payments to you as quick and easy as can be.
ACH Payments to Directly into Your Bank AccountOur direct-deposit system lets you reduce payment management to seconds, thanks to automated credit-
card billing and direct-deposit payments to your bank account of the revenue your telephone support has
generated each month.
card billing and direct-deposit payments to your bank account of the revenue your telephone support has
generated each month.
Account Reports at a GlanceYou’ll be able to view monthly account summaries and daily reports of your payments at any time.
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