The Many Benefits of Offering Paid Telephone Tech Support

Offering a paid support option provides many important benefits, but a lot of companies still provide only free tech support. There are two principal reasons these companies may want to consider offering a paid option. The company gains a new revenue stream. It's profitable to charge for tech support. It also begins to provide the personal support that its better customers demand, so the company builds better customer loyalty.

Then why are many companies still hesitant to offer a paid support option? One reason is that they don’t realize they can continue to offer free paid support as a basic service, while they offer paid support as a premium service. The most frequent obstacle, however, is that a lot of companies feel they can’t afford the expense.

Cost can be an obstacle. Most companies that provide paid telephone support charge a setup fee, as well as monthly fees. But not all of them do. So it’s wise to search out a provider that doesn’t charge these fees.

How does such a company get paid? It charges a commission on the revenue your company receives from offering paid telephone support. How much of a commission?

PaidSupport.com, which does not charge setup or monthly fees, charges a commission of 20%. As a result, your company would retain 80% of the new income stream.

What kind of solution can you expect from a commission-only provider? The service offered by Paid Support is a turnkey solution.

No special equipment is required to add its paid telephone support.

The company sets up the entire interface quickly and expertly.

It provides your company with a toll-free number.

Paid Support also manages the billing. Its interface provides a quick and easy way for customer service representatives to charge customers who call for tech support. They pay by credit card over the phone. If you would like your company to offer a paid support option, simply open an account or contact us by phone or email.