You can replace the default off-hours message by creating one of your own. Let your callers know, in your
own way, that you’re not available and instruct them to call at a later time.

With the click of a mouse, you can block or unblock calls from specific phone numbers.

You can set the system to call multiple extensions until someone answers the call. This is a good way to
ensure that you don’t miss important customers.

As calls come in, they’re placed in a queue and put on hold with music. The calls are distributed to your
forwarding number(s) based on the availability of your service reps. You can set how many calls you would
like to receive at a time.

You can have the system prompt callers to record their names. When calls are forwarded to your forwarding number, the recorded name will play and you can decide whether or not to take the call, send it to voicemail or deny it.

When speaking to a caller, you can place the caller on hold and transfer the caller to another extension by
simply pressing a few keys on your phone. This is a great way to enable a live operator to screen and direct
callers to the appropriate extension with a personal touch.

You can have hundreds of extensions. Your account comes with 10 and you can add more as you grow.
Each extension can have independent pricing, a forwarding number, webcall, login, hours and a greeting.

You have the ability to create an extension alias with just about any number. Your extension alias can be whatever number you choose that’s 1 – 5 digits long.

If you’re running multiple extensions/departments, you can create a custom directory so that callers know what number to enter if they need to reach a particular extension.

If an extension is functioning for more that one extension, you can link the extensions so that, for example,
setting the hours of operation for one of the linked extensions will automatically set the hours entered for all
of them.

You can charge per call, per minute or a combination. You can also offer free time to callers so that they can
sample your service and agree to be billed prior to being charged for the service provided.

You can use the default hold music or upload your own. Using customized hold music is a great way to
inform callers about your business.

These settings give you a way to let callers know that you or a particular extension is not available for calls.
You can set your own custom greeting for calls that arrive during this time.

If you have more that one operator taking calls for a particular department, you can place these operators
in the same hunt group. If an operator is unavailable, the call will be routed to the next available operator
within the same group.

Each extension, or user, has a private mailbox. As the master account holder, you can choose to have
voicemail from all extensions directed to you or to a particular user for proper handling.

You can record your own custom greeting.

It takes the system approximately 1 second to authorize a caller’s credit card. All major credit cards are
accepted. Connect Collect also allows you to use your own merchant account. With a merchant account,
funds are directly deposited into your bank account within 2-3 days.

You can set your account to forward calls to a PBX. This may be necessary if callers are sent to your
automated call-routing system prior to reaching an operator.

You can set how long the phone rings prior to the system hunting another extension, going to voicemail, or
redialing the number.

For security reasons, you can establish that entering a pin number is required before a call is answered.

You’re given a toll-free number so that callers will not incur local or long-distance charges when they call
your service.

You can retrieve each transaction and, if needed, issue refunds and receipts to your customers.